Posts Tagged ‘Customer experience’

I spent last week hanging out with Tony Hsieh, the CEO of Zappos and the author of New York Times bestseller Delivering Happiness. Business Chicks brought him to Australia for the first time ever and he spoke at two workshops for us in Sydney and [...]

One of the things we do well at Business Chicks is give our customers the opportunity to give feedback. After every event, we send out a survey, and we’ve made it a discipline to sit down and go through every single comment, line by line.

I get A LOT of mail. The typical stuff – bills, people pitching ideas, companies trying to sell me something and generally more bills.

I did a silly thing last weekend. Flying back from an entrepreneur’s retreat in the Whitsundays and determined to beat my buddy at a game of Sodoku on the plane (us entrepreneurs are very competitive), I absentmindedly popped my wallet in the back of the [...]

When I think of Tiffany & Co, I think Audrey Hepburn. I think elegance and sophistication. I think romance and aspiration. It’d be fair to say that many women (and men) have stood outside the iconic jeweller’s window, dreaming that maybe one day a Tiffany [...]